About 90% of the returns are because of purchasing the wrong sized pet playpens. To avoid having to return the pet playpen, please measure the spaces where you will place the pet playpen before you place an order. Please also measure your pet and make sure that the pet playpen is not too big or too small for him/her. After the pet playpen is folded down and put into the included carrying bag, the package size is only 3" high, so it is very easy for storage, transport, and travel.EliteField, a New York-based company, is a leading pet product manufacturer. The "EliteField" brand is ranked #1 under Amazon's "Soft Pet Playpen" category. This can be seen through searching for "Soft Pet Playpen" on Amazon. EliteField offers a 2 Year Warranty for all soft pet playpens and ensures product quality and customer satisfaction with a 100% Money-Back Guarantee.